Shipping and returns

We try to prepare and ship orders that are received before 3:00 PM on the same day. We do not ship on Wednesdays and Sundays.

We ship your order with PostNL. All shipments are sent as a letterbox package or regular package, both with a track and trace code with which you can always follow your package.

We try to send your shipment as environmentally friendly as possible, but we also think it is important that your package arrives neatly and undamaged. That is why we reuse as much packaging material as possible.

Delivery options

In addition to standard home delivery, you can choose various additional delivery options. You can, for instance, have your package delivered to a different address. You can also change this delivery address in your account, so you do not have to change the delivery address every time you order. It is also possible to pick up your package at a PostNL location of your choice.

Shipping costs

The shipping costs depend on the weight, size, destination and value of your package. The shippingcosts will also be visible in your cart. 

Within the Netherlands: 

Packages up to 23kg: € 5,25 

Free shipping on orders over € 60,00 

To Belgium and Germany: 

Packages up to 23kg: € 9,95 

Free shipping on orders over € 95,00

To Europe 1 countries: 

Packages up to 23kg: € 16,95 

Free shipping on orders over € 150,00

To Europe 2 countries:

Packages up to 23kg: € 24,95 

Free shipping on orders over € 250,00

Europe 1 = Denmark, France, Italy (excl. Malta and Vatican City), Luxembourg, Austria and Spain

Europe 2 = Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia, Czech Republic and Sweden

For shipping to other countries please contact us for a price indication. 

 

Returns

You are entitled to a 14-day withdrawal period to cancel your order. This statutory withdrawal period starts at the moment your order has been delivered to you. If you choose to use this right, please use our "Withdrawal form" to inform us. After the withdrawal you have another 14 days to return your product(s). We will then refund the due amount within 14 days after your product has been returned, provided that the product has already been returned in good order.

If you make use of your right of withdrawal, you must return the product with all accessories supplied and - if reasonably possible - in its original condition and packaging. 

If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when returning.

The following products are excluded from the statutory withdrawal period and so can not be returned or exchanged:

• Items that Nanno Creative has ordered especially for you or has made to order for you.
• All fabrics, since they are cut to size for your order. When there is a manufacturing error in the fabric please contact Nanno Creative so we can offer you a solution to the problem. 
• Magazines
• Patterns that are not sealed anymore.

The costs for and the risk of the return shipment are in all cases for the buyer.

All returns must be reported to Nanno Creative in advance.